Common problems with the
Sage Barista Touch
These are some of the Barista Touch faults we see regularly. Start with the symptom closest to yours. We will never diagnose a machine from a webpage, but we can help you understand the sensible next step.
Barista Touch – No water
Barista Touch – Your Barista Touch may sound like it is trying to pump, but little or no water comes through the group head,…
Read the Barista Touch – No water GuideBarista Touch – Steam wand loose or keeps falling down
Barista Touch – The steam wand may no longer stay in position when you lift it for manual steaming. It can slowly drop back…
Read the Barista Touch – Steam wand loose or keeps falling down GuideBarista Touch – Showing an error (ER code)
Barista Touch – The screen may show an error code, commonly ER05, although Barista Touch errors can appear as ER followed by a different…
Read the Barista Touch – Showing an error (ER code) GuideBarista Touch Common Issues
Common Sage Barista Touch problems explained, including no water, ER codes, steam-wand faults, grinder issues and touchscreen-related problems.
Read the Barista Touch Common Issues GuideTHE JOURNEY
What happens next
We make coffee machine repairs simple, transparent and stress-free.
Here’s what happens from your first message to getting your machine back.
Why customers choose us
100-day warranty
On every repair
Local workshop in North Bristol
A real team, not a call centre.
Personalised repair video included
See what we’ve done and your machine working before it’s returned
01
Book your repair
Complete our quick booking form and add your WhatsApp number. We’ll normally contact you within an hour of booking.
02
Send or drop it off
Send your machine to us, or arrange a convenient time to drop it off at our North Bristol workshop.
03
We inspect
We carry out a series of checks to identify the fault properly and document the condition of your machine from the start.
04
We repair and test
Once agreed, we complete the repair and carefully test your machine to make sure everything is working as it should.
05
We return it
We send you a personalised repair video, return your machine and include our 100-day repair warranty.
