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Sage Barista Touch guide
Sage Barista Touch:
Showing an error (ER code)
These are some of the Barista Touch faults we see regularly. Start with the symptom closest to yours. We will never diagnose a machine from a webpage, but we can help you understand the sensible next step.
My Barista Touch is showing an error (ER code)
WHAT YOU MAY NOTICE
The screen may show an error code, commonly ER05, although Barista Touch errors can appear as ER followed by a different number.
The machine may stop part-way through a function or prevent you from turning the machine on.
SAFE NEXT STEP
Check that the milk-temperature sensor is sitting down correctly and is not sticking up unusually far.
Be extremely careful when checking it. The sensor is very fragile, so do not force, twist or lever it.
HOW WE CAN HELP
An error code typically means the machine has detected that a sensor reading is outside its expected tolerance.
This can be caused by a faulty sensor, but it can also be a correct sensor reading that is out of range because of another underlying problem, such as a blockage or a failed electrical component.
We can diagnose the error, test the relevant sensors and trace the underlying cause rather than simply replacing parts based on the code.
Ready to get your Barista Touch working again?
Tell us what is happening and we will help you choose the right repair route.