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Sage Barista Touch guide
Sage Barista Touch:
Steam wand loose or keeps falling down
These are some of the Barista Touch faults we see regularly. Start with the symptom closest to yours. We will never diagnose a machine from a webpage, but we can help you understand the sensible next step.
Steam wand loose or keeps falling down
WHAT YOU MAY NOTICE
The steam wand may no longer stay in position when you lift it for manual steaming. It can slowly drop back down while you are using it, sometimes causing the steam to stop before you have finished steaming your milk.
SAFE NEXT STEP
With the machine cool, check whether the wand feels unusually loose compared with normal.
Avoid forcing the wand into position, wedging it in place or trying to tighten or dismantle the mechanism yourself. If it will not stay securely in position, it is best to stop using the steam function until the fault has been repaired.
HOW WE CAN HELP
The mechanism that holds the Barista Touch steam wand in position can loosen or wear over time.
We can inspect the steam wand assembly, repair the affected mechanism and make sure both the manual and automatic steaming functions are operating correctly again.
Ready to get your Barista Touch working again?
Tell us what is happening and we will help you choose the right repair route.