Frequently Asked Questions

Got a question about booking a Sage coffee machine repair, sending your machine to us, pricing, turnaround or warranty? We’ve answered the most common questions below.

Fix My Coffee Machine specialises in the repair and servicing of Sage coffee machines from our workshop in Bristol. Customers can bring their machine to us or send it from anywhere in the UK.

Booking a Repair

What Sage coffee machines do you repair?

We specialise in Sage coffee machines and repair most models in the range, including the Barista Express, Barista Express Impress, Barista Pro, Barista Touch, Barista Touch Impress, Bambino, Bambino Plus, Duo Temp Pro, Oracle, Oracle Touch, Oracle Jet and Dual Boiler.

If you’re unsure whether we can repair your model, just get in touch before booking.

How do I book my Sage coffee machine in for repair?

Simply complete our online repair booking form and tell us which machine you have and what problem you’re experiencing.

You don’t need to diagnose the fault yourself. Describe what the machine is doing and our technicians will investigate the cause once it reaches our workshop.

Do you repair Sage coffee machines from across the UK?

Yes. Our workshop is based in Bristol, but customers send Sage coffee machines to us from throughout the UK.

You can either bring your machine directly to us or arrange a courier to send it to our workshop.

Sending Your Machine

Can I send my coffee machine to you by courier?

Yes. Most customers outside Bristol arrange a courier to send their machine to our workshop.

You arrange and pay for the outward courier yourself. We provide full instructions on how to pack, address and send the machine safely, and we typically recommend UPS.

Please read our guide to sending your coffee machine to us before dispatching it.

Can I bring my coffee machine to you instead?

Yes. You can bring your Sage coffee machine directly to us in Bristol rather than sending it by courier.

Please book the machine in first so that we know to expect it.

How should I pack my Sage coffee machine?

Use a strong cardboard box with plenty of protective packaging around every side of the machine so that it cannot move around inside the box.

Drain as much water from the machine as possible before packing it and only include accessories that are needed.

If you still have the original Sage packaging and it is in good condition, that is usually an excellent option. Otherwise, follow our Sending Your Machine guide.

How much is return delivery?

Our standard return delivery charge is £23.

Once your repair is complete and the invoice has been paid, we arrange delivery of the machine back to you.

Repair Process & Pricing

How long does a Sage coffee machine repair take?

Our typical turnaround is around two weeks from the machine arriving at our workshop.

This can occasionally vary depending on workshop demand, the fault and whether a particular part needs to be ordered. If something is likely to cause a significant delay, we’ll let you know.

What happens when my machine arrives?

When your machine reaches our workshop, we check it in, record its condition and any accessories received, and add it to our repair process.

One of our technicians will diagnose the reported fault, carry out the required repair and test the machine before it is prepared for return.

How much does a Sage coffee machine repair cost?

The cost depends on the model of machine and which parts are required.

Our standard repair labour charges are:

Sage Bambino, Bambino Plus and Duo Temp Pro – £120
Sage Barista Express – £150
Sage Barista Pro, Barista Touch and Barista Touch Impress – £170
Sage Oracle, Oracle Touch, Oracle Jet and Dual Boiler – £250

Any parts required are charged in addition to the repair labour.

Will you contact me before carrying out an expensive repair?

Yes. We use pre-agreed repair authorisation limits so that straightforward repairs can be completed without unnecessary delays.

Our standard limits are:

Sage Barista Express – £220
Sage Barista Pro and Barista Touch – £270
Sage Oracle, Oracle Touch, Oracle Jet and Dual Boiler – £350

If the repair is expected to exceed the relevant amount, we’ll contact you before carrying out further work.

What happens if my machine cannot be repaired?

It is unusual for us to be unable to repair a Sage coffee machine. We successfully repair around 99% of the machines we receive.

If we find that your machine cannot reasonably be repaired, we’ll explain what we have found and discuss the available options with you.

Servicing

What is the difference between a repair and a service?

Choose a repair if your Sage coffee machine has a fault or something is not working correctly.

A service is preventative maintenance for a machine that is currently working correctly.

If your machine has developed a fault, book a repair rather than a service.

Can you service my machine while it is being repaired?

Yes. If your machine is already with us for repair, you can add a service at a reduced price.

Our service-with-repair prices are:

Barista Express, Barista Pro and Barista Touch – £75
Oracle family and Dual Boiler – £125

How much does a Sage coffee machine service cost?

For machines that are fully working and are being booked specifically for a service, our standard prices are:

Barista Express, Barista Pro and Barista Touch – £150
Oracle, Oracle Touch, Oracle Jet and Dual Boiler – £250

Warranty & About Us

Do your Sage coffee machine repairs come with a warranty?

Yes. Our repair work is covered by a 100-day warranty on the parts and work we have carried out.

If a part we have fitted or work we have carried out develops a problem within that period, get in touch and we’ll investigate it.

The warranty covers the original repair and does not cover unrelated faults that subsequently develop elsewhere in the machine.

Are you Sage coffee machine specialists?

Yes. Fix My Coffee Machine specialises in the repair and servicing of Sage coffee machines.

Our technicians work on Sage machines every day from our dedicated workshop in Bristol.

Do you sell Sage coffee machines as well as repair them?

Yes. Our sister business, School of Espresso, sells new and refurbished coffee machines from our Bristol store.

If repairing your existing machine is no longer the right option, the School of Espresso team can also help with replacement machines and trade-ins.