Book a Repair
After care
Thanks for choosing Fix my Coffee Machine! Please follow these key steps to keep your machine running smoothly:
Important: Soak Your Water Filter First
- Always soak the water filter in fresh water for 20–30 minutes before placing it in the tank.
- Soaking it outside the tank is essential.
- If you place a dry filter into the tank and fill it with water, the seal prevents water from reaching the filter—leaving it dry.
- This puts excessive strain on the pump and can cause damage.
If Your Repair Included a Service
- Your machine is ready to use immediately.
- Just make sure your soaked water filter is fitted before brewing.
If Your Repair Did Not Include a Service
- Before brewing, we recommend running a descale and clean cycle.
- If the fault was due to limescale, increase descaling frequency for better longevity.
Note for Oracle, Oracle Touch & Dual Boiler Owners:
- Descaling at home on these models can be risky.
- If the small pump doesn’t activate or internal probes are contaminated, a descale can blow the thermal fuse, requiring the boiler to be removed for repair.
- Please proceed with caution—we’re unable to take responsibility for damage caused by incorrect descaling.
Ongoing Maintenance
- Descale and clean every 6–8 weeks, or more often in hard water areas like Bristol.
- Recommended products:
- Sage Descaler – for routine descaling
- Sage Cleaning Tablets – for backflushing (requires a cleaning disk
For Dual Boiler, Oracle & Oracle Touch machines
- Please refer to your owner’s manual before descaling.
- These models require extra care when running a descale and may be prone to damage if not done correctly.
Water Filter Use
- Always use a filter—even with pre-filtered water, as some minerals remain.
- Replace 2–3 times a year:
- Use This Sage Water Filter for MOST Sage Coffee Machine Models
- Or in the rare case that your machine uses the much smaller filters that look like small pods made out of filter paper; you can find these online with retailers like Amazon or eBay
Need support? Just reach out—our team’s happy to help!