Thanks for choosing FMCM! Please follow these key steps to keep your machine running smoothly:
🔑 Important: Soak Your Water Filter First
Always soak the water filter in fresh water for 20–30 minutes before placing it in the tank.
Soaking it outside the tank is essential.
If you place a dry filter into the tank and fill it with water, the seal prevents water from reaching the filter—leaving it dry.
This puts excessive strain on the pump and can cause damage.
✅ If Your Repair Included a Service:
Your machine is ready to use immediately.
Just make sure your soaked water filter is fitted before brewing.
⚠️ If Your Repair Did Not Include a Service:
Before brewing, we recommend running a descale and clean cycle.
If the fault was due to limescale, increase descaling frequency for better longevity.
💡 Note for Oracle, Oracle Touch & Dual Boiler Owners:
Descaling at home on these models can be risky.
If the small pump doesn’t activate or internal probes are contaminated, a descale can blow the thermal fuse, requiring the boiler to be removed for repair.
Please proceed with caution—we’re unable to take responsibility for damage caused by incorrect descaling.
🔄 Ongoing Maintenance:
- Descale and clean every 6–8 weeks, or more often in hard water areas like Bristol.
- Recommended products:
- Sage Descaler – for routine descaling
- Sage Cleaning Tablets – for backflushing (requires a cleaning disk
🔧 For Dual Boiler, Oracle & Oracle Touch machines:
Please refer to your owner’s manual before descaling.
These models require extra care when running a descale and may be prone to damage if not done correctly.
💧 Water Filter Use:
- Always use a filter—even with pre-filtered water, as some minerals remain.
- Replace 2–3 times a year:
- Use This Sage Water Filter for MOST Sage Coffee Machine Models
- Or in the rare case that your machine uses the much smaller filters that look like small pods made out of filter paper; you can find these online with retailers like Amazon or eBay
Need support? Just reach out—our team’s happy to help!